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Please browse the list of frequently asked questions or skip directly to the end of this page to contact us using the form provided.
Frequently Asked Questions
Talk in French started as a blog catering to French language learners. Created by Frédéric BIBARD, a Parisian who taught French for several years in different countries, Talk in French soon grew to offer e-books, paperback books, audiobooks, podcasts, and eventually, online courses.
The main goal of Talk in French learning resources is to help you build an effective learning habit and make French enjoyable and within reach for learners of all ages.
We offer different courses for different levels and for different areas of learning. Simply enroll in the course that suits you best. Each lesson in the courses is designed to be taken each day to facilitate habit formation. However, if the one lesson/day setup does not work for you, you are free to access the lessons at your most convenient time.
We offer premium courses for each level:the special course recommendation quiz we created here.
If you wish to access the Talk in French courses or the blog, yes, you will need to be connected to the internet. However, once you have enrolled in the course(s), you may download a copy of the offline version of the course (e-book format) which can be accessed on any device even without the internet.
I previously bought an e-book from the store, can I access the online course version?
For previous buyers of the e-book version, please send an email to email@example.com so we could guide you on how to access the online course version.
When you run into some issues or glitches along the way, please send an email to us at firstname.lastname@example.org and be as specific as possible. Please include the URL where you encountered the issue and, if possible, include a screenshot, too. We will try our best to get back to you as soon as possible with a solution to your concern.
"I ENROLLED IN AN ONLINE COURSE"
Once you have logged in (see previous question and answer), you will be able to view Your Profile page. Simply look for the Your Profile button in the upper left corner of the homepage.
You will see that all your available courses are listed there.
If you have bought a course from Talk in French but for some reason it does not show up in Your Profile, please do the following steps.
Step 1: Check your email and make sure that you received a confirmation email for your purchase.
A confirmation email from Talk in French will be sent to the email address registered to your Talk in French account. Make sure to also check your junk mail/ spam folder.
There may be a possibility that you used a different email address. Kindly check your other email addresses, too.
If you were not able to receive any confirmation email despite multiple double checking on your part, it could indicate that your purchase did not go through.
Step 2: Check your bank/paypal
To confirm that you have in fact, already purchased the course, please double check the payment history of the payment method you used whether it is using your bank or your paypal account.
If the purchase shows up in your financial information but you have not been able to locate the course using the steps mentioned, please proceed to step 3.
Step 3: Contact Talk in French support
Please send the details to email@example.com and we’ll be happy to help you figure out what happened to your purchase and how you may access it.
In the course homepage, you can check the progress bar where the equivalent percentage of the course you have taken will be reflected.
Take note that the lessons may be taken in any order and your progress will still be tracked. But it is highly recommended that you follow the sequence provided.
In lessons that contain quizzes, you need to complete all the quizzes first before you will be able to complete each lesson.
Important note to course takers of the Complete Beginner, Intermediate and Advanced courses:
We offer writing exercises that are personally being reviewed and given feedback by myself, Frederic Bibard. Once the essays are reviewed and approved, the writing exercise will be marked as completed. So if your essay is not yet received and corrected, the lesson will not be considered complete by the system.
I will personally leave comments in the essay section of the course. You should be able to receive a notification in your email inbox and from there click on the “permalink” and you will be able to view the feedback and corrections.
You may also be able to access your previous essays in Your Profile. You can check your essays and their corresponding feedback there.
In general, I will correct the error(s) in red and provide an alternative to your sentence in green font. In most cases, your sentence may be grammatically correct but it can sound more natural with the alternative sentence written in the green font.
Yes in most courses you should be able to see the first module called “offline materials” where you can get the downloadable version of your course. We are about to simplify the system to make it even easier. A print version and an e-book version/audiobook version will be provided as well whenever applicable.
Yes you do have an option to retake the quiz and each time, your new score will be reflected. But for learning purposes, my advice is to take note of your errors and try to do better in the succeeding quizzes.
"I PURCHASED FROM ANOTHER PLATFORM (Kindle, paperback, Audible, etc.)"
In each e-book/paperback, you will be provided with instructions on where to download the audio. You will find the link at the last page of the e-book/ paperback. Please check it there.
Please take note that the audio is in MP3 format and needs to be accessed online.
Here's how to download it:
On your computer, smartphone, iphone/ipad or tablet, type the link provided on the book you purchased from us.
The link will give you two options:
1. a direct link where you can listen to the audio and download it immediately, and
2. a link to download the files via Dropbox.
Take note that if you want an easier way to access the files using any type of device (including iOS), choose the direct link option. But if you are a Dropbox user who wants to access the files on your Dropbox account, you can also use the Dropbox option as an alternative.
Here’s how to download using the two different options:
Method 1: Get the audio via Direct Link
- In the link provided, choose the DIRECT LINK option.
- Proceed to the page and listen to the audio directly or download it to any device.
Method 2: Download the audio files via Dropbox
- After selecting the Dropbox option on the page, you will see the MP3 files saved in a Dropbox folder.
- Locate the DOWNLOAD button on the Dropbox folder or save it to your own Dropbox so you can access the audio on connected devices.
- The files you have downloaded would be saved in a .zip file. Simply extract these files from the .zip folder, save to your computer or copy to your preferred devices. If your smartphone or tablet has a zip file extractor, you can download it immediately onto your device.
If you have issues with downloading the audio, feel free to send an email to firstname.lastname@example.org. We'll do our best to assist you, but it would be greatly appreciated if you thoroughly review the instructions first.
Talk in French e-books are available in various formats such as epub, mobi, pdf which make it viewable in all kinds of electronic devices. Whether you prefer reading it on your computer, tablet, smartphone, or e-reader, you can access the e-books whichever way you choose.
Each purchase comes with a list of instructions on how to access the e-books. But if you encounter any difficulty in downloading the files or experience some technical trouble, feel free to send an email at email@example.com.
For purchases of Talk in French products done in other platforms such as Amazon, Audible, Kobo, iTunes, or independent booksellers, please review their respective refund policy. Refund will be coursed through the platform where you purchased the product.
Could not find your questions in the FAQs? Send us an email using the form below. We'll be happy to reach out to you as soon as we can.