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Please browse the list of frequently asked questions or skip directly to the end of this page to contact us using the form provided.



Frequently Asked Questions


GENERAL QUESTIONS

What is Talk in French?

Talk in French started as a blog catering to French language learners. Created by Frédéric BIBARD, a Parisian who taught French for several years in different countries, Talk in French soon grew to offer e-books, paperback books, audiobooks, podcasts, and eventually, online courses. 

The main goal of Talk in French learning resources is to help you build an effective learning habit and make French enjoyable and within reach for learners of all ages.

How do the courses work?

We offer different courses for different levels and for different areas of learning. Simply enroll in the course that suits you best. Each lesson in the courses is designed to be taken each day to facilitate habit formation. However, if the one lesson/day setup does not work for you, you are free to access the lessons at your most convenient time.

Do I need the internet to use Talk in French?

If you wish to access the Talk in French courses or the blog, yes, you will need to be connected to the internet. However, once you have enrolled in the course(s), you may download a copy of the offline version of the course (e-book format) which can be accessed on any device even without the internet.

I previously bought an e-book from the Talk in French Store. Can I access the online version?

I previously bought an e-book from the store, can I access the online course version?

For previous buyers of the e-book version, please send an email to contact@talkinfrench.com so we could guide you on how to access the online course version.

I encountered issues while trying to enroll in an online course. How to resolve it?

When you run into some issues or glitches along the way, please send an email to us at contact@talkinfrench.com and be as specific as possible. Please include the URL where you encountered the issue and, if possible, include a screenshot, too. We will try our best to get back to you as soon as possible with a solution to your concern.

"I ENROLLED IN AN ONLINE COURSE"

How do I log in?

In the homepage,  you will find a Log in button at the upper left corner. 

Click it and it will take you to the log in page. 

Enter your details in the fields provided. That’s it. You’re logged in.

How can I view my enrolled courses?

Once you have logged in (see previous question and answer), you will be able to view Your Profile page. Simply look for the Your Profile button in the upper left corner of the homepage. 

You will see that all your available courses are listed there.

My course is missing. How do I find it?

If you have bought a course from Talk in French but for some reason it does not show up in Your Profile, please do the following steps. 

Step 1: Check your email and make sure that you received a confirmation email for your purchase.

A confirmation email from Talk in French will be sent to the email address registered to your Talk in French account. Make sure to also check your junk mail/ spam folder.

There may be a possibility that you used a different email address. Kindly check your other email addresses, too.

If you were not able to receive any confirmation email despite multiple double checking on your part, it could indicate that your purchase did not go through. 

Step 2: Check your bank/paypal

To confirm that you have in fact, already purchased the course, please double check the payment history of the payment method you used whether it is using your bank or your paypal account.

If the purchase shows up in your financial information but you have not been able to locate the course using the steps mentioned, please proceed to step 3. 

Step 3: Contact Talk in French support

Please send the details to contact@talkinfrench.com and we’ll be happy to help you figure out what happened to your purchase and how you may access it. 

I forgot my password. How do I reset it?

In the log in page, click “Lost your password?” 

You will then be asked to reset your password:

Follow the instructions until you are able to re login using the new password. 

How do I track my progress in the course?

In the course homepage, you can check the progress bar where the equivalent percentage of the course you have taken will be reflected. 

Take note that the lessons may be taken in any order and your progress will still be tracked. But it is highly recommended that you follow the sequence provided. 

In lessons that contain quizzes, you need to complete all the quizzes first before you will be able to complete each lesson. 

Important note to course takers of the Complete Beginner, Intermediate and Advanced courses:

We offer writing exercises that are personally being reviewed and given feedback by myself, Frederic Bibard. Once the essays are reviewed and approved, the writing exercise will be marked as completed. So if your essay is not yet received and corrected, the lesson will not be considered complete by the system.

Where can I access the corrected essays?

I will personally leave comments in the essay section of the course. You should be able to receive a notification in your email inbox and from there click on the “permalink” and you will be able to view the feedback and corrections.

You may also be able to access your previous essays in Your Profile. You can check your essays and their corresponding feedback there. 

In general, I will correct the error(s) in red and provide an alternative to your sentence in green font. In most cases, your sentence may be grammatically correct but it can sound more natural with the alternative sentence written in the green font.

Can I download an offline version of the course?

Yes in most courses you should be able to see the first module called “offline materials” where you can get the downloadable version of your course. We are about to simplify the system to make it even easier. A print version and an e-book version/audiobook version will be provided as well whenever applicable.

Can I resubmit an essay?

We limit the number of submissions per quiz, but if you think you sent your essay by mistake, just contact us at contact@talkinfrench.com.

Can I retake a quiz?

Yes you do have an option to retake the quiz and each time, your new score will be reflected.  But for learning purposes, my advice is to take note of your errors and try to do better in the succeeding quizzes. 

How can I refund a course I bought?

We offer a 30-day money-back guarantee on all our courses. Learn all about the Refund Policy here.

"I PURCHASED FROM ANOTHER PLATFORM (Kindle, paperback, Audible, etc.)"

Where can I download the audio for the paperback book or e-book I bought? 

In each e-book/paperback, you will be provided with instructions on where to download the audio. You will find the link at the last page of the e-book/ paperback. Please check it there.

How to download the audio?

Please take note that the audio is in MP3 format and needs to be accessed online. 

Here's how to download it:

On your computer, smartphone, iphone/ipad or tablet, type the link provided on the book you purchased from us (found on the last page of the book).  

The link will give you two options: 

1. a direct link where you can listen to the audio and download it immediately, and 

2. a link to download the files via Dropbox.

Take note that if you want an easier way to access the files using any type of device (including iOS), choose the direct link option. But if you are a Dropbox user who wants to access the files on your Dropbox account, you can also use the Dropbox option as an alternative.

Here’s how to download using the two different options:

Method 1: Get the audio via Direct Link

  • In the link provided, choose the DIRECT LINK option.
  • Proceed to the page and listen to the audio directly or download it to any device. 


Method 2: Download the audio files via Dropbox

  • After selecting the Dropbox option on the page, you will see the MP3 files saved in a Dropbox folder.
  • Locate the DOWNLOAD button on the Dropbox folder or save it to your own Dropbox so you can access the audio on connected devices.
  • The files you have downloaded would be saved in a .zip file. Simply extract these files from the .zip folder, save to your computer or copy to your preferred devices. If your smartphone or tablet has a zip file extractor, you can download it immediately onto your device.

If you have issues with downloading the audio, feel free to send an email to contact@talkinfrench.com. We'll do our best to assist you, but it would be greatly appreciated if you thoroughly review the instructions first.

I bought a Talk in French audiobook from AUDIBLE. Where can I get the PDF that comes with it?"

Talk in French audiobooks sold in Audible come with an accompanying PDF. You can follow the instructions below on how to download the PDF. 

1.Go to the Audible desktop site and log in.

2. Proceed to your library.

3. Find the particular audiobook you wish to view and click the View PDF button on the right side:

 

To see the PDF on your mobile app, please follow the steps below:

1. Open the Audible app on your mobile device. 

2. Tap on the particular audiobook you wish to view. This will open the screen player. 

3. While on the player screen, locate the three dots on the upper right corner and tap it.

4. Tap “Accompanying PDF”.

That’s it! You should be able to enjoy your PDF now. 

Quick note: If you bought a Talk in French audiobook from somewhere else (such as the Apple or Play Store), and not through Audible, please contact us directly using the form below. 

Will the e-book work on my device?

Talk in French e-books are available in various formats such as epub, mobi, pdf which make it viewable in all kinds of electronic devices. Whether you prefer reading it on your computer, tablet, smartphone, or e-reader, you can access the e-books whichever way you choose.

 

Each purchase comes with a list of instructions on how to access the e-books. But if you encounter any difficulty in downloading the files or experience some technical trouble, feel free to send an email at contact@talkinfrench.com.

How can I request for refund of a paperback, e-book or audio book I purchased?

For purchases of Talk in French products done in other platforms such as Amazon, Audible, Kobo, iTunes, or independent booksellers, please review their respective refund policy. Refund will be coursed through the platform where you purchased the product.


Contact Us

Could not find your questions in the FAQs? Send us an email using the form below. We'll be happy to reach out to you as soon as we can. 

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