My course is missing, how to find it?

If you have bought a course from Talk in French but for some reason it does not show up in Your Profile, please do the following steps. 

Step 1: Check your email and make sure that you received a confirmation email for your purchase.

A confirmation email from Talk in French will be sent to the email address registered to your Talk in French account. Make sure to also check your junk mail/ spam folder.

There may be a possibility that you used a different email address. Kindly check your other email addresses, too.

If you were not able to receive any confirmation email despite multiple double checking on your part, it could indicate that your purchase did not go through. 

Step 2: Check your bank/paypal

To confirm that you have in fact, already purchased the course, please double check the payment history of the payment method you used whether it is using your bank or your paypal account.

If the purchase shows up in your financial information but you have not been able to locate the course using the steps mentioned, please proceed to step 3. 

Step 3: Contact Talk in French support

Please send the details to and we’ll be happy to help you figure out what happened to your purchase and how you may access it.